Refund Policy

When Refunds or Credits May Apply

• Replacement Arrangements: If the delivered product is damaged, incorrect, or significantly different from what was ordered, we will provide a replacement arrangement at no additional cost.
• Store Credit: In cases where a replacement is not possible, we may issue store credit to be used toward a future purchase.
• Refunds: Refunds may be considered on a case-by-case basis, but they are typically only issued if the issue was a direct result of our error.

Situations Where Refunds Are Not Provided

• The arrangement was delivered as ordered, but the customer changes their mind.
• The incorrect delivery address was provided at the time of purchase.
• The recipient is unavailable or refuses the delivery.
• A delivery attempt was made but could not be completed due to circumstances beyond our control (e.g., locked gates, unsafe conditions).

How to Report an Issue

To ensure we can assist you promptly, please report any concerns within 24 hours of delivery. Include the following details:

• Your order number
• Photos of the arrangement (if applicable)
• A description of the issue

You can contact us at:

Our Commitment to Quality

We stand by the quality of our florals and arrangements. If there is ever an issue with our product or service, we will do our best to address and resolve it to your satisfaction. Your happiness is our ultimate goal, and we value your trust in Flower Den.