We are committed to delivering your order on time with the utmost care. Substitutions may occasionally be necessary to ensure timely delivery while maintaining the quality and value of your arrangement or specialty gift.
Flowers
In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
- For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.
- If the floral container shown online is not available, a similar container will be used.
Plants
For green and blooming plants, similar plants may be substituted of equal or greater value.
- For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color.
- If the plant container shown online is not available, a similar container will be used.
Specialty Gifts
Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category.
Thank you for understanding that substitutions are sometimes necessary to maintain the quality and timeliness of our service.