Terms & Conditions

1. What does this Privacy Policy cover?

Flower Den is committed to protecting your privacy. This Privacy Policy outlines how Flower Den collects, uses, and safeguards your personal information. By accessing our services, you agree to the terms described herein.

This policy applies to all websites, social media accounts, and mobile technologies owned and operated by Flower Den, including but not limited to FlowerDen.com, FlowerDenVa.com, and FlowerDen.net.

Flower Den reserves the right to revise this Privacy Policy at any time without notice. Please review the policy periodically for updates.

2. What types of personal information does Flower Den collect?

• Personal Information: Flower Den collects your name, contact information, email address, payment details, and other details necessary to complete transactions or provide services.
• Recipient Information: When placing an order, we may also collect the recipient’s name, address, and contact details to facilitate delivery.
• Social Media Information: Information you share via social media platforms (e.g., Facebook, Instagram) may also be collected.
• Third-Party Information: We may supplement your information with data from third-party sources, such as address verification services or marketing partners.

3. How does Flower Den use personal information?

• To process, fulfill, and deliver orders
• To improve customer experiences through tailored recommendations
• To send marketing communications (which you can opt out of per Section 9)
• To ensure compliance with applicable laws and protect against fraud

4. How does Flower Den share personal information?

• Affiliates: Information may be shared with affiliates to process orders and provide services.
• Third Parties: Flower Den may share information with service providers for payment processing, order delivery, and customer support.
• Legal Compliance: Information may be disclosed as required by law or to protect Flower Den’s legal rights.

5. Opting out of marketing communications

You may opt out of marketing communications at any time by following the instructions in the communication or contacting us at the details below. Please allow up to ten (10) business days for your request to be processed.

Note that transactional emails, such as order confirmations or updates, will still be sent even if you opt out of marketing messages.

6. Mobile Applications & SMS Services

These Terms also apply when you access our services through a mobile device, mobile application, or by subscribing to SMS/text messaging programs.

• Mobile Access: Flower Den provides mobile-friendly websites and applications. Standard data and carrier charges may apply when accessing our services on mobile devices.
• SMS/Text Messaging: By providing your mobile number and opting in, you consent to receive recurring automated promotional and transactional text messages from Flower Den. Message frequency may vary. Consent is not required for purchase.
• Opting Out: You may opt out of SMS communications at any time by replying STOP to a message, or following the opt-out instructions provided. Standard carrier rates apply.
• Mobile Restrictions: You agree not to use our mobile services in a manner that violates laws, causes nuisance, or disrupts service availability.

Flower Den is not responsible for delays, delivery failures, or other issues beyond our reasonable control related to mobile carrier services.

7. Refund and Cancellation Policy

Refunds and cancellations are subject to Flower Den's Refund Policy. Please contact us promptly to cancel or modify your order. Refunds are not guaranteed for orders that have already been prepared or delivered.

8. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at: